Privacy Policy

1. Who we are

Abbey Windows Leicester is the trading name of ABBEY WINDOWS LIMITED.

Our address is:
ABBEY WINDOWS LIMITED
7A Earls Way
Churchill Industrial Estate
Thurmaston
Leicester
LE4 8DL

If you contact us through our website, we are responsible for looking after the personal information you provide.

2. Information we collect

When you contact us through our website, we may collect:

• Your full name
• Email address
• Telephone number
• Postcode
• Information about your home or project
• The products or services you are interested in
• Any other information you choose to include in your enquiry

We may also collect basic technical and website usage information through services such as Google Analytics and Google reCAPTCHA.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry.
• Discuss your project and provide advice.
• Prepare and follow up quotations where requested.
• Respond to designs submitted through the Solidor Door Designer.
• Protect our forms from spam and abuse.
• Understand how our website is used and improve our website and services.

We will not use the information you submit through our enquiry form for unrelated marketing purposes.

4. Our lawful basis for using your information

Where you submit an enquiry, we use your information because it is necessary for us to respond to your request and, where appropriate, take steps towards providing our services.

We may also use information where it is necessary for our legitimate business interests, such as maintaining website security, preventing spam and improving our website.

Where we use cookies or similar technologies that require consent, we will ask for your consent before using them.

5. Services we use

Our website uses a small number of third-party services to provide and improve our website, including:

Google Analytics – to help us understand how visitors use our website.
Google reCAPTCHA – to help protect our enquiry forms from spam and abuse.
Google Maps – to display our location and help visitors find us.
Solidor Door Designer – to allow visitors to design a composite door and submit their design for a quotation.

These services may process information in accordance with their own privacy policies.

6. Sharing your information

We do not sell or rent your personal information.

We may share information with trusted service providers where this is necessary to operate our website, respond to your enquiry or provide our services.

7. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

For enquiries, this will normally be for as long as necessary to deal with your enquiry, provide a quotation or manage any resulting project, and for any additional period required to meet our legal, accounting or business obligations.

8. Cookies

Our website uses cookies and similar technologies. These may be used by our website and third-party services such as Google Analytics, Google Maps and Google reCAPTCHA.

Where required, we will ask for your consent before using non-essential cookies or similar technologies.

For more information, including how you can manage your preferences, please see our Cookie Policy.

The ICO requires organisations to provide clear information about cookies and obtain consent for those that are not strictly necessary. ICO

9. Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

• Ask what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Ask us to restrict how we use your information.
• Object to certain uses of your information.
• Request a copy of your information.

Where we rely on your consent to process your information, you can withdraw that consent at any time.

If you would like to exercise any of these rights, please contact us.

10. Contact us

If you have any questions about this Privacy Policy or how we use your information, please contact us:

ABBEY WINDOWS LIMITED
7A Earls Way
Churchill Industrial Estate
Thurmaston
Leicester
LE4 8DL
Telephone: 0116 269 6669
Email: sales@abbeywindowsleicester.co.uk

11. Complaints

If you are unhappy with how we have used your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.